Shipping Policy
Order Processing Time
All orders are processed within 1–3 business days of payment confirmation. Orders are not processed or shipped on weekends or holidays. If we experience a high volume of orders, processing may take slightly longer — we'll notify you by email if there's a significant delay.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
We periodically run free shipping promotions. Orders placed during a free shipping promotion are shipped via USPS Priority Mail. Estimated delivery times for USPS Priority Mail are typically 1–3 business days once shipped, though this is not a guaranteed timeframe and can vary based on your location and USPS service conditions. Free shipping from September 1st - January 1st.
Delivery delays can occasionally occur due to carrier delays, weather, or other circumstances beyond our control.
Order Tracking
Once your order ships, a tracking number will be provided. You can find your tracking information by:
Logging into your account on our website and viewing your order history, or
Checking the email associated with your order for your shipping confirmation email
Please allow up to 24 hours after receiving your shipping confirmation for tracking information to update with the carrier.
Shipping Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at creativeapebranding@gmail.com we'll do our best to correct it before the order ships, but cannot guarantee changes once an order has entered processing.
Lost or Stolen Packages
Creative Ape Branding is not responsible for lost, stolen, or misdelivered packages once marked as delivered by the carrier. If your tracking shows delivered but you haven't received your package, please contact the carrier directly, and reach out to us at creativeapebranding@gmail.com so we can assist where possible.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery at creativeapebranding@gmail.com with photos of the item and packaging, and we'll make it right. Include your name, address, and order number in any email.