Shipping Policy
Order Processing Time
All orders are processed within 1–3 business days of payment confirmation. Orders are not processed or shipped on weekends or holidays. If we experience a high volume of orders, processing may take slightly longer — we'll notify you by email if there's a significant delay.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
We periodically run free shipping promotions. Orders placed during a free shipping promotion are shipped via USPS Priority Mail. Estimated delivery times for USPS Priority Mail are typically 1–3 business days once shipped, though this is not a guaranteed timeframe and can vary based on your location and USPS service conditions. Free shipping from September 1st - January 1st.
Delivery delays can occasionally occur due to carrier delays, weather, or other circumstances beyond our control.
Order Tracking
Once your order ships, a tracking number will be provided. You can find your tracking information by:
Logging into your account on our website and viewing your order history, or
Checking the email associated with your order for your shipping confirmation email
Please allow up to 24 hours after receiving your shipping confirmation for tracking information to update with the carrier.
Shipping Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at creativeapebranding@gmail.com we'll do our best to correct it before the order ships, but cannot guarantee changes once an order has entered processing.
Lost or Stolen Packages
Creative Ape Branding is not responsible for lost, stolen, or misdelivered packages once marked as delivered by the carrier. If your tracking shows delivered but you haven't received your package, please contact the carrier directly, and reach out to us at creativeapebranding@gmail.com so we can assist where possible.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery at creativeapebranding@gmail.com with photos of the item and packaging, and we'll make it right. Include your name, address, and order number in any email.
Return & Exchange Policy
At Creative Ape Branding, many of our products are made or decorated to order. Please review sizing, colors, personalization, and product details carefully before placing your order.
We offer exchanges within 10 days of delivery. To qualify for an exchange, items must be unworn, unwashed, unused, and in their original condition. Proof of purchase is required. Items showing signs of wear, washing, damage, odors, stains, or alteration cannot be exchanged.
All sales are final. We do not offer refunds. Approved returns are eligible for an exchange only, except where a refund or other remedy is required by applicable law.
Custom, personalized, special-order, clearance, and final-sale merchandise is not eligible for exchange unless the item arrives defective, damaged, or we made an error in fulfilling your order.
If you receive an incorrect, damaged, or defective item, please contact us within 10 days of delivery and include your order number and photos of the issue. We will review the claim and arrange a replacement, exchange, or other appropriate resolution.
Customers are responsible for return shipping costs for standard exchanges. Original shipping charges are non-refundable. If the exchange is necessary because of an error by Creative Ape Branding or a defective product, we will cover the appropriate shipping costs.
To request an exchange, contact Creative Ape Branding before sending anything back. Items returned without prior approval may not be accepted.
Creative Ape Branding reserves the right to refuse an exchange if the returned item does not meet the conditions above.